Last Updated: January 1, 2024
This Refund Policy explains our policy regarding refunds for PBI AI Agent for Power BI ("the Service"). Please read this policy carefully before making any purchases.
🚫 No Refunds Policy
All sales are final. We do not offer refunds for any payments, including but not limited to:
- Monthly subscription fees (Free, Starter, Pro, Business plans)
- Credit purchases (built-in API service)
- Partial month charges
- Unused queries or credits
- Service dissatisfaction
- Technical issues or downtime
- Account suspension or termination
1. Why We Don't Offer Refunds
Our no-refund policy is in place because:
- Free Trial Available: We offer a free tier with 100 queries per month so you can test the service before upgrading
- Immediate Access: You gain immediate access to all features upon payment
- Digital Service: Our service is delivered digitally and cannot be "returned"
- Usage-Based: The service is consumed as you use it (queries)
- Operational Costs: We incur costs for AI processing and infrastructure immediately
2. Alternatives to Refunds
3. How to Cancel Your Subscription
You can cancel your subscription at any time using these methods:
- Customer Portal: Use the "Access Customer Portal" feature on our website
- Email: Enter your email and we'll send you a secure login link
- Direct Contact: Contact our support team for assistance
⚠️ Important Billing Information
- Cancellations must be made before your next billing date
- You will continue to have access until the end of your current billing period
- We do not provide partial refunds for early cancellations
- All billing is handled through Stripe's secure payment system
4. Exceptional Circumstances
While we maintain a strict no-refund policy, we may consider exceptions in very limited circumstances:
- Billing Errors: If you were charged incorrectly due to a system error
- Duplicate Charges: If you were charged multiple times for the same service
- Unauthorized Charges: If you can prove charges were made without your authorization
- Service Failure: If we completely fail to deliver the service due to our fault
These exceptions are rare and will be evaluated on a case-by-case basis. Documentation and proof will be required.
5. Dispute Resolution
5.1 Contact Us First
If you have concerns about billing or service issues, please contact us first. We're committed to resolving issues fairly and quickly.
5.2 Stripe Disputes
While we encourage direct communication, you have the right to file a dispute with Stripe (our payment processor) if you believe a charge is incorrect.
5.3 Chargeback Policy
Chargebacks or payment disputes may result in immediate account suspension. We prefer to resolve issues directly rather than through payment disputes.
6. Built-In API Service Credits
6.1 Credit Purchases
Our optional built-in API service operates on a pay-as-you-go credit system:
- All credit purchases are final and non-refundable
- Credits are consumed based on actual token usage ($0.01 per 1,000 tokens)
- Credits never expire - use them at your own pace
- You can add more credits anytime
6.2 No Refunds for Unused Credits
Important: Unused credits cannot be refunded or transferred. Once purchased, credits remain in your account indefinitely for future use.
7. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be communicated through:
- Email notification to registered users
- Prominent notice on our website
- Updated effective date on this page
8. Legal Compliance
This policy complies with applicable consumer protection laws. However, nothing in this policy limits your statutory rights under applicable law.
9. Contact Information
Questions About This Policy?
If you have questions about our refund policy or need assistance with cancellation, please contact us through our website's contact form or support channel.
Response Time: We respond to all refund-related inquiries within 1 business day.
Customer Portal: Access your subscription management through our website's "Access Customer Portal" feature.
10. Summary
Key Points to Remember:
- All payments are final and non-refundable (subscriptions and credits)
- You can cancel subscriptions anytime to stop future charges
- Credits never expire - use them at your own pace
- Free tier available after subscription cancellation
- Customer portal provides easy subscription management
- We're here to help with any questions or concerns